Situation:

I was tasked with the opportunity to redefine and enhance the company's product design and development process, focusing on a human-centric approach across more than 20 products.

Task:

My goals included creating a unified design library, establishing a data visualization workflow, improving situational awareness design, integrating customer feedback, designing data-centric systems, conducting national journey mapping, and collaborating with various stakeholders from field workers to the executive team.

Action:

• I built a design ops process that connected the design library with development components, ensuring a seamless integration between design and development.

• Architected and designed Data Visualization Workflows to make complex data more accessible and actionable.

• Enhanced Situational Awareness Design to be flexible for use on mobile devices and in mission control rooms, improving decision-making capabilities.

• Developed prototypes, workflows, user stories, and design library components to facilitate a consistent and efficient design process for rapid solutions, including app solutions built within 48 hours for helping Houston linemen identify key solutions during Hurricane Harvey.

• Implemented strategies to integrate customer feedback throughout the project and product lifecycle, ensuring products met user needs and expectations.

• Created data-centric design systems to support evidence-based decision-making.

• Led National Journey Mapping efforts to document the energy distribution and delivery process from the perspective of operational staff, improving process understanding.

• Authored ongoing research results and worked across departments to translate user-journey pain points into creative solutions.

• Prioritized a user-centered methodology in collaboration with the executive team, ensuring strategic alignment with user needs.

• Partnered with Centerpoint to design insightful and actionable applications for diverse operational environments, including mobile, control rooms, and board rooms.

• Co-authored the company's story and solutions roadmap, articulating a vision that emphasized human solutions to customer challenges.

Result:

Successfully designed and implemented several key products, including a Damage Assessment mobile app, Resource Manager for mobile and desktop, Utility 360 for asset discovery, and a Control Room application for electric grid data visualization. These products significantly enhanced operational efficiency, situational awareness, and decision-making capabilities.

My efforts led to the development of a coherent and compelling narrative for the company, emphasizing our focus on human-centered solutions and directly contributing to improved customer engagement and satisfaction.

The company was eventually sold to ARGOS, with the User Interface as being an integral reason for the sale.